Q) What makes you so different
from other providers?
A) There are many differences between Caremark and other providers. Here are a few;
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We have dedicated Field Care Supervisors that have the sole purpose of checking
and assessing our Carers and your needs on a continual basis. Our Supervisors do not have a case
load of their own so that 95% of their time is spent in the field ensuring you get a good care
service.
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We DO NOT operate restricted round systems, we always allow time
flexibility in between visits - so your Carers won't be super stressed or in a super hurry to
get out and move on to the next Client.
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We operate Client Matching. This means you will have consistency in the Carers
that come to you. You will see the same people and not a torrid of strangers.
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Our Carers will stay for the entire allocated time and
not leave you before that time is up UNLESS you ask them too. So 30 minutes is 30
minutes not 7 minutes or 11 minutes!
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Our office is managed by qualified nurses so we understand the issues and
concerns surrounding our clients as well as the importance of maintaining high care standards.
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Our rates are fair and competitive. Compare our rates with other providers and
you will be surprised at just how high hourly rates can be and how reasonable ours are! Contact us for a Rates Sheet.
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We do not have enhanced rates after 6pm. Our rates remain the same right up to
10pm.
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Our rates are pro-rata. So, for a half hour call you will only pay half the
hourly rate! We believe in a simple and fair rate system.
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We value our Carers. Without them we would have no Caremark. You will find your
Carer to be quite content and happy working as a Caremark employee - this means a better service for
you and Carer that stays!
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... and many more differences that make us STAND OUT as an excellent care provider.
We are confident that you wont find a better Home Care Service in Hertfordshire.
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Q) Is there a set
minimum number of hours that I have to have?
A) No. You can have from half an hour a week to 24 hours a day. Your care is planned around you
and your needs.
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Q) Is there a minimum length of
time per visit?
A) Yes. The minimum length of visit is 30 minutes. This is so that we may properly assess and
reassess your needs as well as maintain our high standards of care. However, in some circumstances
we will deliver 15 minute care only when we can maintain our high standards and the care does not
involve time related input. An example of a 15 minute visit will be to monitor client health and well being
or to prompt medication. Our carers can not deliver personal care in 15 minutes and still
maintain our good standards.
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Q) How much does your service
cost?
A) We are extremely competitive and fair with our rates. They are simple to understand and we
are sure you will agree we offer great value for money. Call us to receive our rates sheet.
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Q) Can I get help with the cost of
care?
A) Yes. You may be able to receive help through various methods. See our
funding page for more information.
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Q) Will you charge me if
I go into hospital or on holiday?
A) No. We only charge for services rendered.
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Q) Do you have insurance?
A) Yes. We are fully insured.
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Q) Are you registered
and regulated with the Care Quality Commission (CQC)?
A) Yes. We are registered and regulation by CQC.
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Q) Are your staff honest and
trustworthy?
A) Yes. We fully check our staff using the Criminal Records Bureau to an enhanced level. They
are checked against the Protection of Vulnerable Adults register and the Protection of Children Register. We
use stringent interview procedures and always seek references. After all this, we closely supervise our
staff in the field.
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Q) Will I have the same Carer
regularly?
A) Yes. We try to assign you permanent carers so that you don't see different people all the
time.
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Q) Are your staff fully trained?
A) We hold regular mandatory training sessions for our carers as well as extra training in
other areas in order to enhance their skills and deliver a high standard of care to clients.
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Q) How do you monitor
the standards of your care service.
A) We take the standards of our care service very seriously that is why we implements regular
quality checks with clients and care workers. We have a dedicated Field Care Supervisor and Care manager
whose roles are to continually monitor client satisfaction and Carer needs and performance.
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Q) What if I don't get-on with my
carer?
A) We try to match clients and carers together. if, in the unlikely event, you wish to change
your carer then inform us and we will match you with another carer.
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Q) Are all your carers
experienced?
A) No not all carers are experienced. Non experienced carers are trained and vetted by us and
we ensure that their caring skills are developed and encouraged. You can feel confident in that all non
experienced carers work along side experienced staff until they are able to care on their own. We have found
some of our best carers originally joined us with no or limited experience.
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Q) What if I have a complaint?
A) We welcome complaints as well as compliments. If you have a complaint then we have a
complaint procedure. You can tell us verbally or in writing. We take all complaints extremely seriously and
will address all issues promptly. Your satisfaction is paramount to our success.
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Q) Who do you care for?
A) We care for anybody in need of a high standard home care service. This includes, but is not
limited to the client groups listed here...
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Older people
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Young adults
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Those with physical disabilities
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All ages with mental health problems
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All ages with learning disabilities
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HIV/AIDS
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Anyone suffering from terminal illness
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Q) Do you offer an escort service
to appointments or shopping or swimming even?
A) Yes. We are able to escort you to appointments, shopping or leisure activities.
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