Q) What
makes you so different from other
providers?
A) There are many differences between
Caremark and other providers. Here are a few;
-
We have dedicated Field Care
Supervisors that have the sole purpose of
checking and assessing our Carers and your needs
on a continual basis. Our Supervisors do not
have a case load of their own so that 95% of
their time is spent in the field ensuring you
get a good care service.
-
We DO NOT operate restricted
round systems, we always allow time
flexibility in between visits - so your
Carers won't be super stressed or in a super
hurry to get out and move on to the next
Client.
-
We operate Client Matching.
This means you will have consistency in the
Carers that come to you. You will see the same
people and not a torrid of strangers.
-
Our
Carers will stay for the entire allocated time
and not leave you before that time is up UNLESS
you ask them too. So 30 minutes
is 30 minutes not 7 minutes or 11 minutes!
-
Our office is managed by
qualified nurses so we understand the
issues and concerns surrounding our clients as
well as the importance of maintaining high care
standards.
-
Our rates are fair and
competitive. Compare our rates with other
providers and you will be surprised at just how
high hourly rates can be and how reasonable ours
are! Contact us for a Rates
Sheet.
-
We do not have enhanced
rates after 6pm. Our rates remain the
same right up to 10pm.
-
Our rates are pro-rata. So,
for a half hour call you will only pay
half the hourly rate! We believe in a
simple and fair rate system.
-
We value our Carers. Without
them we would have no Caremark. You will find
your Carer to be quite content and happy working
as a Caremark employee - this means a better
service for you and Carer that stays!
-
... and many more differences that
make us STAND OUT as an excellent care
provider.
We are confident that you wont find a
better Home Care Service in Hertfordshire.
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Q)
Is there a set minimum number of hours that I have to
have?
A) No. You can have from half an hour a
week to 24 hours a day. Your care is planned around you
and your needs.
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Q) Is there a
minimum length of time per visit?
A) Yes. The minimum length of visit is 30
minutes. This is so that we may properly assess and
reassess your needs as well as maintain our high
standards of care. However, in some circumstances
we will deliver 15 minute care only when we can
maintain our high standards and the care does not
involve time related input. An example of a 15 minute
visit will be to monitor client health and well being or
to prompt medication. Our carers can not deliver
personal care in 15 minutes and still maintain our
good standards.
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Q) How much does your
service cost?
A) We are extremely competitive and fair
with our rates. They are simple to understand and we are
sure you will agree we offer great value for money. Call
us to receive our rates sheet.
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Q) Can I get help
with the cost of care?
A) Yes. You may be able to receive help
through various methods. See our
funding page for more
information.
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Q) Will
you charge me if I go into hospital or on
holiday?
A) No. We only charge for services
rendered.
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Q) Do
you have insurance?
A) Yes. We are fully insured.
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Q)
Are you registered and regulated with the Care Quality
Commission (CQC)?
A) Yes. We are registered and regulation by
CQC.
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Q) Are your staff
honest and trustworthy?
A) Yes. We fully check our staff using the
Criminal Records Bureau to an enhanced level. They are
checked against the Protection of Vulnerable Adults
register and the Protection of Children Register. We use
stringent interview procedures and always seek
references. After all this, we closely supervise our
staff in the field.
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Q) Will I have the
same Carer regularly?
A) Yes. We try to assign you permanent
carers so that you don't see different people all the
time.
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Q) Are your staff fully
trained?
A) We hold regular mandatory training
sessions for our carers as well as extra training in
other areas in order to enhance their skills and deliver
a high standard of care to clients.
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Q) How
do you monitor the standards of your care
service.
A) We take the standards of our care
service very seriously that is why we implements regular
quality checks with clients and care workers. We have a
dedicated Field Care Supervisor and Care manager whose
roles are to continually monitor client satisfaction and
Carer needs and performance.
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Q) What if I don't
get-on with my carer?
A) We try to match clients and carers
together. if, in the unlikely event, you wish to change
your carer then inform us and we will match you with
another carer.
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Q) Are all your carers
experienced?
A) No not all carers are experienced. Non
experienced carers are trained and vetted by us and we
ensure that their caring skills are developed and
encouraged. You can feel confident in that all non
experienced carers work along side experienced staff
until they are able to care on their own. We have found
some of our best carers originally joined us with no or
limited experience.
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Q) What if I have a
complaint?
A) We welcome complaints as well as
compliments. If you have a complaint then we have a
complaint procedure. You can tell us verbally or in
writing. We take all complaints extremely seriously and
will address all issues promptly. Your satisfaction is
paramount to our success.
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Q) Who
do you care for?
A) We care for anybody in need of a high
standard home care service. This includes, but is not
limited to the client groups listed here...
-
Older people
-
Young adults
-
Those with physical
disabilities
-
All ages with mental health
problems
-
All ages with learning
disabilities
-
HIV/AIDS
-
Anyone suffering from terminal
illness
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Q)
Do you offer an escort service to appointments or shopping
or swimming even?
A) Yes. We are able to escort you to
appointments, shopping or leisure activities.
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